This is a huge issue, for me. It’s a pretty good bet this kinda thing is happening everywhere around the world.
The company I work for employs me as a lowly picker & packer. My job is essentially to box up customer orders so that they’re ready for dispatch on time. It’s nothing substantial, but then, the pay sucks, so I figure it balances out.
As it happens however, over the years I’d gotten quite a name for myself as someone half-decent with computers. It’s something I was passionate about, and I wasn’t shy about my abilities. On occasion, I took a workmate’s computer home to fix it up, and I even built one or two for a couple of them.
It was strictly a hobby, something that never crossed over into my duties at work, but I’d always hoped that my skills would eventually serve as a stepping-stone to bigger and better things. I mean, when you do good things, so shall good things be done to you in return, right?
Oh, what a fairytale.
It all started one Thursday afternoon. The bosses were out having an extended lunch (as they do), and there was a problem with the server machine. None of the orders were coming out, the tech-support chick who was employed in a casual capacity was unavailable, and none of the other women in the office had a clue.
The office manager had a lady on the phone saying all kinds of stuff that she didn’t understand. Before I knew it, I’d been ushered into the office, and was then sat down at the server machine and was talking to her. It was a simple fix, really; their dns name had gone down, so I had to reboot the program with its ini file modified to point straight to the ip address instead. It was a 5-minute job.
I’d estimate I saved the company a good 5 grand that day, if not more. A number of orders left that would have otherwise been delayed another day or two, and none of the staff ended up having to stay back to do overtime.
The bosses eventually showed up just past our normal finish time, but at the office manager’s request I’d stayed back to explain to the general manager exactly what I’d done. He patted me on the back and said thanks, which, as it turns out, was the most I could ever expect from him. The owner of the company, a man who has spent more money in the past five years than I’ll probably make in a lifetime, couldn’t even muster up the integrity to say thanks. He just looked at me, but didn’t say anything.
To be expected, there ended up being nothing in it for me. I got just my regular $17 an hour at the end of that fortnight, like as if it’d never happened.
It did end up being a stepping-stone for me though, but it got me to a place I really didn’t want to be. Because it happened again. And again. The general manager had pretty much gotten into the habit of asking for me on the phone at the first sign of trouble, because he knew he could count on me.
A dozen times later, and I’d had enough. Do good things for others, and good things shall be done to you? Not at this company. I wasn’t even getting thanked for it anymore, it was just “alright put the office manager back on the phone again”. You’re welcome, mate.
I was due to go on holidays, and had fixed the server again just after lunch on Friday. I saw the general manager later that afternoon, he muttered something about the server, and I just said “we need to have a talk about me doing that when I get back from holidays”.
We didn’t have that talk, but he got the idea, because I haven’t been called to help them since. They have a new guy in there now, his job is to “take care of all the money”. He gets twice my pay rate too, so I figure, now it’s his problem. Funny thing is, he’s not even as good at that sort of thing as I am, but I could never be the ass kisser that he is, and ultimately, that’s the bit that’s letting me down.
Anyone who’s actually read all this is probably wondering why the fuck I’m still there. In the past, I did leave a couple of times, but each time I’ve ended up working for people just as bad. More recently, what with the economy on a downer, it proved to be a place I could weather the storm, so to speak.
I’ll get a good boss one day. In my dreams.